Results of search for 'an:1719' › Martin Oduor-Otieno Library catalog

Results
	1.	The essential guide to knowledge management : e-business and CRM applications / Amrit Tiwana. by Tiwana, Amrit, 1974- Series: Essential guide series (Prentice-Hall, inc.) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall PTR, c2001 Other title: Guide to knowledge management : e-business and CRM applications E-business and CRM applications Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HD30.2 .T498 2001. Place hold Add to cart (remove)
	2.	Knock your socks off service recovery / Ron Zemke, Chip R. Bell. by Zemke, Ron Bell, Chip R Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2000 Availability: Items available for loan: KCA Kisumu Campus (2)Call number: HF5415.5 .Z4595 2000, ... Martin Oduor-Otieno Library (3)Call number: HF5415.5 .Z4595 2000, ... Place hold Add to cart (remove)
	3.	Loyalty.com : customer relationship management in the new era of Internet marketing / Frederick Newell. by Newell, Frederick, 1926- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2000 Availability: Items available for loan: KCA Kisumu Campus (1)Call number: HF5415.1265 .N495 2000. Martin Oduor-Otieno Library (3)Call number: HF5415.1265 .N495 2000, ... Place hold Add to cart (remove)
	4.	Care packages for your customers : an idea a week to enhance customer service / Barbara A. Glanz. by Glanz, Barbara A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2007 Availability: Items available for loan: KCA Kisumu Campus (2)Call number: HF5415.5 .G548 2007, ... Martin Oduor-Otieno Library (3)Call number: HF5415.5 .G548 2007, ... Place hold Add to cart (remove)
	5.	Questions that sell : the powerful process for discovering what your customer really wants / Paul Cherry. by Cherry, Paul Material type: Text; Format: print ; Nature of contents: ; Literary form: Not fiction Publication details: New York : AMACOM, c2006 Availability: Items available for loan: KCA Kisumu Campus (1)Call number: HF5438.25 .C485 2006. Martin Oduor-Otieno Library (2)Call number: HF5438.25 .C485 2006, ... Place hold Add to cart (remove)
	6.	Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performance / Richard Batterley. by Batterley, Richard Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2004 Availability: Items available for loan: Martin Oduor-Otieno Library (3)Call number: HF5415.13 .R45 2004, ... Place hold Add to cart (remove)
	7.	e-Business readiness : a customer-focused framework / James Craig, Dawn Jutla. by Craig, James, 1967- Jutla, Dawn Series: Addison-Wesley information technology series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Addison-Wesley, c2001 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5548.32 .C73 2001. Place hold Add to cart (remove)
	8.	Relationship selling and sales management / Mark W. Johnston, Greg W. Marshall. by Johnston, Mark W Marshall, Greg W Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2005 Availability: Items available for loan: Town Campus Library (1)Call number: HF5438.25 .J655 2005. Martin Oduor-Otieno Library (2)Call number: HF5438.25 .J655 2005, ... Place hold Add to cart (remove)
	9.	Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy / Bill Stinnett. by Stinnett, Bill Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-Hill, c2005 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.32 .S75 2005. Place hold Add to cart (remove)
	10.	Business communication and customer relations : R. K. Madhukar. by Madhukar, R. K Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Vikas publishing House PVT Ltd., 2001 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5718 .M33 2001. Place hold Add to cart (remove)
	11.	Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld. by Reichheld, Frederick F Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, c2001 Availability: Items available for loan: Martin Oduor-Otieno Library (5)Call number: HF5415.525 .R45 2001, ... Place hold Add to cart (remove)
	12.	Successful business models : surefire ways to build a profitable business / Don Debelak. by Debelak, Don Series: Entrepreneur mentor series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Irvine, CA : Entrepreneur Press, c2003 Availability: Items available for loan: KCA Kitengela Campus Library (1)Call number: HD30.28 .D397 2003. Martin Oduor-Otieno Library (2)Call number: HD30.28 .D397 2003, ... Place hold Add to cart (remove)
	13.	The new age of innovation : driving cocreated value through global networks / C.K. Prahalad, M.S. Krishnan. by Prahalad, C. K Krishnan, M. S. (Mayuram S.) Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2008 Availability: Items available for loan: Town Campus Library (1)Call number: HD30.28 .P69 2008. KCA Kitengela Campus Library (2)Call number: HD30.28 .P69 2008, ... Martin Oduor-Otieno Library (3)Call number: HD30.28 .P69 2008, ... Place hold Add to cart (remove)
	14.	ProfitBrand : how to increase the profitability, accountability & sustainability of brands / Nick Wreden. by Wreden, Nick Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Sterling, VA : Kogan Page, c2005 Other title: Profit brand Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HD69.B7 W73 2005, ... Place hold Add to cart (remove)
	15.	Seven power strategies for building customer loyalty / Paul R. Timm. by Timm, Paul R Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2001 Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HF5415.5 .T515 2001, ... Place hold Add to cart (remove)
	16.	Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein by Griffin, Jill Lowenstein, Michael W, 1942- Series: The Jossey-Bass business & management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2001 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .G753 2001. Place hold Add to cart (remove)
	17.	Emotion marketing : the Hallmark way of winning customers for life / Scott Robinette and Claire Brand ; with Vicki Lenz. by Robinette, Scott Brand, Claire Lenz, Vicki Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2001 Online access: Publisher description Table of contents Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415 .R5553 2001. Place hold Add to cart (remove)
	18.	What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle. by Freemantle, David Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Nicholas Brealey Publishing, 1999 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.525 .F73 1999. Place hold Add to cart (remove)
	19.	The eleventh commandment : tranforming to "own" customers / Sandra Vandermerwe. by Vandermerwe, Sandra Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Wiley, 1996 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .V358 1996. Place hold Add to cart (remove)
	20.	The Kaizen strategies for customer care : how to create a powerful customer-care program and make it work / Patricia Wellington. by Wellington, Patricia Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Pitman Pub., 1995 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .W45 1995. Place hold Add to cart (remove)

The KCAU Library

Refine your search

Availability

Authors

Collections

Holding libraries

Item types

Locations

Series

Topics

Your search returned 22 results.

More Links

More Links