Results of search for 'an:514' › Martin Oduor-Otieno Library catalog

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	1.	The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor. by Christensen, Clayton M Raynor, Michael E Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c2003 Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HD53 .C493 2003, ... Place hold Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-hill, c2006 Availability: Items available for loan: Town Campus Library (2)Call number: HD9980.5 .Z45 2006, ... KCA Kisumu Campus (2)Call number: HD9980.5 .Z45 2006, ... KCA Kitengela Campus Library (2)Call number: HD9980.5 .Z45 2006, ... Martin Oduor-Otieno Library (4)Call number: HD9980.5 .Z45 2006, ... Place hold Add to cart (remove)
	3.	Knock your socks off service recovery / Ron Zemke, Chip R. Bell. by Zemke, Ron Bell, Chip R Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2000 Availability: Items available for loan: KCA Kisumu Campus (2)Call number: HF5415.5 .Z4595 2000, ... Martin Oduor-Otieno Library (3)Call number: HF5415.5 .Z4595 2000, ... Place hold Add to cart (remove)
	4.	Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by DiJulius, John R Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Availability: Items available for loan: KCA Kisumu Campus (1)Call number: HF5415.5 .D558 2003. Martin Oduor-Otieno Library (2)Call number: HF5415.5 .D558 2003, ... Place hold Add to cart (remove)
	5.	Care packages for your customers : an idea a week to enhance customer service / Barbara A. Glanz. by Glanz, Barbara A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2007 Availability: Items available for loan: KCA Kisumu Campus (2)Call number: HF5415.5 .G548 2007, ... Martin Oduor-Otieno Library (3)Call number: HF5415.5 .G548 2007, ... Place hold Add to cart (remove)
	6.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Irwin/McGraw-Hill, c2000 Availability: Items available for loan: Town Campus Library (2)Call number: HD9980.5 .Z45 2000, ... KCA Kitengela Campus Library (2)Call number: HD9980.5 .Z45 2000, ... Martin Oduor-Otieno Library (3)Call number: HD9980.5 .Z45 2000, ... Place hold Add to cart (remove)
	7.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-hill, c2003 Availability: Items available for loan: Town Campus Library (1)Call number: HD9980.5 .Z45 2003. Martin Oduor-Otieno Library (2)Call number: HD9980.5 .Z45 2003, ... Place hold Add to cart (remove)
	8.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2006 Availability: Items available for loan: KCA Kitengela Campus Library (1)Call number: HD9980.5 .Z45 2006. Martin Oduor-Otieno Library (2)Call number: HD9980.5 .Z45 2006, ... Place hold Add to cart (remove)
	9.	The turbocharged company : igniting your business to soar ahead of the competition / Larry Goddard and David Brown. by Goddard, Larry Brown, David. (William David), 1957- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hampshire, England : Gower Publishing Limited, 1995 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HD31 .G587 1995. Place hold Add to cart (remove)
	10.	The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli. by Michelli, Joseph A, 1960- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2008 Availability: Items available for loan: KCA Kitengela Campus Library (2)Call number: HD57.7 .M525 2008, ... Martin Oduor-Otieno Library (2)Call number: HD57.7 .M525 2008, ... Place hold Add to cart (remove)
	11.	Seven power strategies for building customer loyalty / Paul R. Timm. by Timm, Paul R Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2001 Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HF5415.5 .T515 2001, ... Place hold Add to cart (remove)
	12.	Managing customer service / Jenny Hayes and Frances Dredge. by Hayes, Jenny Dredge, Frances Material type: Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Hampshire, England : Gower, c1998 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .H387 1998. Place hold Add to cart (remove)
	13.	Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein by Griffin, Jill Lowenstein, Michael W, 1942- Series: The Jossey-Bass business & management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2001 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .G753 2001. Place hold Add to cart (remove)
	14.	Killer customer care : how to provide five star service that will double and triple profits / by George Colombo. by Colombo, George W Series: Entrepreneur mentor series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Irvine, CA : Entrepreneur Media, c2003 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .C624 2003. Place hold Add to cart (remove)
	15.	Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke. by Connellan, Thomas K, 1942- Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Amacom, c1993 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .C66 1993. Place hold Add to cart (remove)
	16.	Through the customers' eyes : improving your company's results with the CORe method / Lindsay Geddes. by Geddes, Lindsay Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c1993 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .G43 1993. Place hold Add to cart (remove)
	17.	Building a service culture / Lifeskills team of writers, Barrie Hopson ... [et al.]. by Hopson, Barrie Lifeskills International Ltd Material type: Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Hampshire : Gower, c1999 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .B85 1999. Place hold Add to cart (remove)
	18.	The eleventh commandment : tranforming to "own" customers / Sandra Vandermerwe. by Vandermerwe, Sandra Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Wiley, 1996 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .V358 1996. Place hold Add to cart (remove)
	19.	The Kaizen strategies for customer care : how to create a powerful customer-care program and make it work / Patricia Wellington. by Wellington, Patricia Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Pitman Pub., 1995 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .W45 1995. Place hold Add to cart (remove)
	20.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler Dwayne D Edition: 6td ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill companies, c2013 Availability: Items available for loan: KCA Kitengela Campus Library (1)Call number: HD9980.5 .Z45 2013. Place hold Add to cart (remove)

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