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	1.	Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by DiJulius, John R Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Availability: Items available for loan: KCA Kisumu Campus (1)Call number: HF5415.5 .D558 2003. Martin Oduor-Otieno Library (2)Call number: HF5415.5 .D558 2003, ... Place hold Add to cart (remove)
	2.	Care packages for your customers : an idea a week to enhance customer service / Barbara A. Glanz. by Glanz, Barbara A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2007 Availability: Items available for loan: KCA Kisumu Campus (2)Call number: HF5415.5 .G548 2007, ... Martin Oduor-Otieno Library (3)Call number: HF5415.5 .G548 2007, ... Place hold Add to cart (remove)
	3.	Seven power strategies for building customer loyalty / Paul R. Timm. by Timm, Paul R Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2001 Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HF5415.5 .T515 2001, ... Place hold Add to cart (remove)
	4.	Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein by Griffin, Jill Lowenstein, Michael W, 1942- Series: The Jossey-Bass business & management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2001 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .G753 2001. Place hold Add to cart (remove)

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