Results of search for 'su:{Service industries}' › Martin Oduor-Otieno Library catalog

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	1.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, c2011 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.13 .L5883 2011. Not available: Martin Oduor-Otieno Library: Checked out (1). Place hold Add to cart (remove)
	2.	Gemba kaizen : a commonsense low-cost approach to management / Masaaki Imai. by Imai, Masaaki Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1997 Other title: Commonsense low-cost approach to management Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HD31 .I43 1997, ... Place hold Add to cart (remove)
	3.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-hill, c2006 Availability: Items available for loan: Town Campus Library (2)Call number: HD9980.5 .Z45 2006, ... KCA Kisumu Campus (2)Call number: HD9980.5 .Z45 2006, ... KCA Kitengela Campus Library (2)Call number: HD9980.5 .Z45 2006, ... Martin Oduor-Otieno Library (4)Call number: HD9980.5 .Z45 2006, ... Place hold Add to cart (remove)
	4.	Services marketing : a strategic approach / Karen P. Gonçalves. by Gonçalves, Karen P Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall, 1998 Availability: Items available for loan: KCA Kisumu Campus (1)Call number: HD9981.5 .G66 1998. Place hold Add to cart (remove)
	5.	Up against the Wal-Marts : how your business can prosper in the shadow of the retail giants / Don Taylor, Jeanne Smalling Archer. by Taylor, Don (Donald D.), 1946- Archer, Jeanne Smalling Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c1994 Availability: Items available for loan: KCA Kisumu Campus (1)Call number: HF5386 .T319 1994. Place hold Add to cart (remove)
	6.	Principles of services marketing / Adrian Palmer. by Palmer, Adrian Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Education, 2005 Availability: Items available for loan: Town Campus Library (1)Call number: HF5415.12 .P3242 2005. Martin Oduor-Otieno Library (1)Call number: HF5415.12 .P3242 2005. Not available: Martin Oduor-Otieno Library: Checked out (1). Place hold Add to cart (remove)
	7.	Services marketing : text and cases / Steve Baron, Kim Harris by Baron, Steve (J. Steve) Harris, Kim Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, NY : Palgrave, 2003 Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HF5415.13 .B327 2003, ... Place hold Add to cart (remove)
	8.	Principles of services marketing / Adrian Palmer. by Palmer, Adrian Edition: 3th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Education, c2001 Availability: Items available for loan: Town Campus Library (1)Call number: HF5415.12 .P3242 2001. Martin Oduor-Otieno Library (5)Call number: HF5415.12 .P3242 2001, ... Place hold Add to cart (remove)
	9.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.13 .L5883 2007. Place hold Add to cart (remove)
	10.	Kaizen : the key to japans competitive success / Masaaki Imai. by Imai, Masaaki, 1930- Series: ky'zen Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1986 Other title: ky'zen Availability: Items available for loan: KCA Kitengela Campus Library (5)Call number: HD31 .I431986, ... Place hold Add to cart (remove)
	11.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Irwin/McGraw-Hill, c2000 Availability: Items available for loan: Town Campus Library (2)Call number: HD9980.5 .Z45 2000, ... KCA Kitengela Campus Library (2)Call number: HD9980.5 .Z45 2000, ... Martin Oduor-Otieno Library (3)Call number: HD9980.5 .Z45 2000, ... Place hold Add to cart (remove)
	12.	Up against the Wal-Marts : how your business can prosper in the shadow of the retail giants / Don Taylor and Jeanne Smalling Archer. by Taylor, Don Archer, Jeanne Smalling Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2005 Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HF5386 .T319 2005, ... Place hold Add to cart (remove)
	13.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-hill, c2003 Availability: Items available for loan: Town Campus Library (1)Call number: HD9980.5 .Z45 2003. Martin Oduor-Otieno Library (2)Call number: HD9980.5 .Z45 2003, ... Place hold Add to cart (remove)
	14.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2006 Availability: Items available for loan: KCA Kitengela Campus Library (1)Call number: HD9980.5 .Z45 2006. Martin Oduor-Otieno Library (2)Call number: HD9980.5 .Z45 2006, ... Place hold Add to cart (remove)
	15.	Services marketing / Christopher H. Lovelock. by Lovelock, Christopher H Series: The Prentice-Hall series in marketing Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, N.J. : Prentice Hall, c1991 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.122 .L68 1991. Place hold Add to cart (remove)
	16.	Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, c2001 Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HD9980.5 .F549 2001, ... Place hold Add to cart (remove)
	17.	Services marketing / Govind Apte. by Apte, Govind Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi ; New York : Oxford University Press, 2004 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HD9987.I42 A67 2004. Place hold Add to cart (remove)
	18.	What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle. by Freemantle, David Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Nicholas Brealey Publishing, 1999 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.525 .F73 1999. Place hold Add to cart (remove)
	19.	Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : McGraw-Hill/Irwin, c2004 Availability: Items available for loan: Town Campus Library (1)Call number: HD9980.5 .F549 2004. Place hold Add to cart (remove)
	20.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, c2011 Availability: Items available for loan: Town Campus Library (2)Call number: HF5415.13 .L5883 2011, ... Place hold Add to cart (remove)

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