Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type: TextPublication details: Boston, Mass. : McGraw-Hill/Irwin, c2004.Edition: 4th edDescription: xx, 587 p. : ill., maps ; 27 cm. +ISBN:- 0072823739
- 0071214577
- 658 21
- HD9980.5 .F549 2004
Reviews from LibraryThing.com:
Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode |
---|---|---|---|---|---|---|---|
Main Long | Town Campus Library | Non-fiction | HD9980.5 .F549 2004 (Browse shelf(Opens below)) | 11684/07 | Available | Z00003761 |
Includes bibliographical references and indexes.
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