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	1.	Customer relationship management : emerging concepts, tools, and applications / editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh. by Sheth, Jagdish N Parvatiyar, Atul Shainesh, G Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-Hill Pub. Co., c2001 Availability: Items available for loan: KCA Kisumu Campus (1)Call number: HF5415.5 .C8362 2001. KCA Kitengela Campus Library (1)Call number: HF5415.5 .C8362 2001. Martin Oduor-Otieno Library (3)Call number: HF5415.5 .C8362 2001, ... Place hold Add to cart (remove)
	2.	Customer behaviour : A managerial perspective / Sheth Mittal, Banwari Mittal. by Sheth, Jagdish N MIttal, Banwari Edition: 2nd Material type: Text; Format: print ; Literary form: Not fiction Publication details: Australia : Thomson South- Western, c2003 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5414.32 .S 54 2003. Place hold Add to cart (remove)

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