The art of software support : design and operation of support centers and help desks / Françoise Tourniaire and Richard Farrell.
Material type:
TextPublication details: Upper Saddle River, N.J. : Prentice Hall PTR, c1997.Description: xii, 336 p. : ill. ; 24 cmISBN: - 0135694507
- 005.3/068/8 20
- QA76.76.S66 T68 1997
Reviews from LibraryThing.com:
| Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Main Long
|
Martin Oduor-Otieno Library This item is located on the library Second Floor | Non-fiction | QA76.76.S66 T68 1997 (Browse shelf(Opens below)) | 7523/05 | Available | KCA007988 |
Browsing Martin Oduor-Otieno Library shelves, Shelving location: This item is located on the library Second Floor, Collection: Non-fiction Close shelf browser (Hides shelf browser)
| QA76.76 .R47 L56 1998 Managing software reuse : | QA76.76.R47 M33 1997 Software reuse techniques : | QA76.76.S65 M39 2002 Applied statistics for software managers / | QA76.76.S66 T68 1997 The art of software support : | QA76.76 .S889 2008 Business essentials for software professionals / | QA76.76.S95 M49 2001 Managing software acquisition : | QA76.76.T48 D45 2006 Software testing : |
Includes bibliographical references (p. 331) and index.
There are no comments on this title.