The art of software support : design and operation of support centers and help desks / Françoise Tourniaire and Richard Farrell.
Material type: TextPublication details: Upper Saddle River, N.J. : Prentice Hall PTR, c1997.Description: xii, 336 p. : ill. ; 24 cmISBN:- 0135694507
- 005.3/068/8 20
- QA76.76.S66 T68 1997
Reviews from LibraryThing.com:
Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode |
---|---|---|---|---|---|---|---|
Main Long | Martin Oduor-Otieno Library This item is located on the library Second Floor | Non-fiction | QA76.76.S66 T68 1997 (Browse shelf(Opens below)) | 7523/05 | Available | KCA007988 |
Includes bibliographical references (p. 331) and index.
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