The art of software support :
Tourniaire, Françoise.
The art of software support : design and operation of support centers and help desks / Françoise Tourniaire and Richard Farrell. - Upper Saddle River, N.J. : Prentice Hall PTR, c1997. - xii, 336 p. : ill. ; 24 cm.
Includes bibliographical references (p. 331) and index.
0135694507
96032907
Software support.
Computer software industry--Customer services.
QA76.76.S66 / T68 1997
005.3/068/8
The art of software support : design and operation of support centers and help desks / Françoise Tourniaire and Richard Farrell. - Upper Saddle River, N.J. : Prentice Hall PTR, c1997. - xii, 336 p. : ill. ; 24 cm.
Includes bibliographical references (p. 331) and index.
0135694507
96032907
Software support.
Computer software industry--Customer services.
QA76.76.S66 / T68 1997
005.3/068/8