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	1.	Total quality management and operational excellence : text with cases / John S. Oakland. by Oakland, John S Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Routledge, 2013 Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HD62.15 .O173 2013, ... Place hold Add to cart (remove)
	2.	Total quality management and operational excellence : text with cases / John S. Oakland. by Oakland, John S Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Routledge, c2014 Availability: Items available for loan: KCA Kitengela Campus Library (1)Call number: HD62.15 .O173 2014. Place hold Add to cart (remove)

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