Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

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Material type: Text

TextPublication details: New York : McGraw-Hill companies, c2013.Edition: 6td edDescription: xxvii, 642 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Vol info	Status	Date due	Barcode
Main Short	KCA Kitengela Campus Library	Non-fiction	HD9980.5 .Z45 2013 (Browse shelf(Opens below))	658/17	Available		KIT17060557

Includes bibliographical references and index.

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