Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
Material type:
TextPublication details: Boston : McGraw-Hill/Irwin, c2006.Edition: 4th edDescription: xxvii, 708 p. : ill., map ; 27 cmISBN: - 9780070660076
- HD9980.5 .Z45 2006
Reviews from LibraryThing.com:
| Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Main Long
|
KCA Kitengela Campus Library | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 18329/10 | Available | Z00035856 | |
|
Main Long
|
Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 14074/08 | Available | Z00008497 | |
|
Main Long
|
Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 18339/10 | Available | Z00039248 |
Browsing Martin Oduor-Otieno Library shelves, Shelving location: This item is located on the library first floor, Collection: Non-fiction Close shelf browser (Hides shelf browser)
| HD9980.5 .Z45 2006 Services marketing : | HD9980.5 .Z45 2006 Services marketing : | HD9980.5 .Z45 2006 Services marketing : | HD9980.5 .Z45 2006 Services marketing : | HD9999.C947 S76 2010 Soft innovation : | HD20.15 .P3 2008 Management education : | HD20.3 .J344 2009 Contemporary issues in management research / |
Includes bibliographical references and index.
There are no comments on this title.