Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
Material type: TextPublication details: New Delhi : Tata McGraw-hill, c2006.Edition: 4th edDescription: xxvii, 743 p. : ill., map ; 24 cmISBN:- 0071244964
- HD9980.5 .Z45 2006
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Main Long | Town Campus Library | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 19058/10 | Available | Z00036527 | |
Main Long | Town Campus Library | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 22666/11 | Available | Z00035697 | |
Main Short | KCA Kisumu Campus | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 17791/10 | Available | Z00035374 | |
Main Short | KCA Kisumu Campus | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 3568/10 | Available | Z00038588 | |
Main Long | KCA Kitengela Campus Library | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 18276/10 | Available | Z00035728 | |
Main Long | KCA Kitengela Campus Library | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 18694/10 | Available | Z00036130 | |
Main Short | Martin Oduor-Otieno Library This item is located on the library ground floor | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 14075/08 | Available | Z00008498 | |
Main Long | Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 18144/10 | Available | Z00035696 | |
Main Long | Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 18272/10 | Available | Z00035924 | |
Main Long | Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 21333/10 | Available | Z00040535 |
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HD9980.5 .Z45 2003 Services marketing : | HD9980.5 .Z45 2003 Services marketing : | HD9980.5 .Z45 2006 Services marketing : | HD9980.5 .Z45 2006 Services marketing : | HD9980.5 .Z45 2006 Services marketing : | HD9980.5 .Z45 2006 Services marketing : | HD9980.5 .Z45 2006 Services marketing : |
Includes bibliographical references and index.
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