Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
Material type:
TextPublication details: New York : McGraw-Hill companies, c2013.Edition: 6td edDescription: xxvii, 642 p. : ill. ; 25 cmISBN: - 9780071086967
- 658.8 21
- HD9980.5 .Z45 2013
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| Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Main Short
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KCA Kitengela Campus Library | Non-fiction | HD9980.5 .Z45 2013 (Browse shelf(Opens below)) | 658/17 | Available | KIT17060557 |
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| HD9980.5 .Z45 2006 Services marketing : | HD9980.5 .Z45 2006 Services marketing : | HD9980.5 .Z45 2006 Services marketing : | HD9980.5 .Z45 2013 Services marketing : | HD9999.C272 S54 2007 Start your own car wash and more : | HD9999.C947 S76 2010 Soft innovation : | HE151 2011 Dynamic Fleet Management for International Truck Transportation : |
Includes bibliographical references and index.
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