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Factors affecting customer satisfaction in the hotel industry based on serv/qual model / Kennedy Maina Gichuki.

By: Material type: TextTextSeries: A research project submitted in partial fulfillment for the final year research for bachelor of commerce degree for KCA UniversityPublication details: Nairobi : KCA University, 2010.Description: ix, 52p. : ill. ; 29 cmSubject(s): LOC classification:
  • COM 639/10
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