Factors affecting customer satisfaction in the hotel industry based on serv/qual model / Kennedy Maina Gichuki.
Material type: TextSeries: A research project submitted in partial fulfillment for the final year research for bachelor of commerce degree for KCA UniversityPublication details: Nairobi : KCA University, 2010.Description: ix, 52p. : ill. ; 29 cmSubject(s): LOC classification:- COM 639/10
Reviews from LibraryThing.com:
Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode |
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Main Long | Martin Oduor-Otieno Library This item is located on the library ground floor | Non-fiction | COM 639/10 (Browse shelf(Opens below)) | COM 639/10 | Checked out | 07/03/2024 | Z00045763 |
Includes bibliographical references.
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