What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle.
Material type:
TextPublication details: London : Nicholas Brealey Publishing, 1999.Description: 304 p. : ill. ; 24 cmISBN: - 1857882016
- 658.8/12 21
- HF5415.525 .F73 1999
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| Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Main Long
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Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HF5415.525 .F73 1999 (Browse shelf(Opens below)) | 5879/04 | Available | KCA008799 |
Browsing Martin Oduor-Otieno Library shelves, Shelving location: This item is located on the library first floor, Collection: Non-fiction Close shelf browser (Hides shelf browser)
| HF5415.5 .Z4595 2000 Knock your socks off service recovery / | HF5415.5 .Z4595 2000 Knock your socks off service recovery / | HF5415.52 .S83 2004 Complaint management : | HF5415.525 .F73 1999 What customers like about you : | HF5415.525 .R45 2001 Loyalty rules! : | HF5415.525 .R45 2001 Loyalty rules! : | HF5415.525 .R45 2001 Loyalty rules! : |
Includes bibliographical references and index.
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