| 000 | 00555nam a22001937a 4500 | ||
|---|---|---|---|
| 003 | KE-NaKCAU | ||
| 005 | 20131026155811.0 | ||
| 008 | 120718t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8183821693 | ||
| 040 | _cKE-NaKCAU | ||
| 050 |
_aHF5415.55 _b.P2962 2008 |
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| 100 |
_aPatnaik, Keshu. _92227 |
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| 245 |
_aWhat customers really want / _cKeshu Patnaik. |
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| 260 |
_aNew Delhi : _bLotus Press, _cc2008. |
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| 300 |
_a210 p. : _c22 cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 |
_aCustomer care. _92228 |
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| 942 |
_2lcc _cBK |
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| 999 |
_c2686 _d2686 |
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