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_aDLC _coakland, john s _dDLC |
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_aHD62.15 _b.O173 2003 |
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_a658.4/013 _221 |
| 100 | 1 |
_aOakland, John S. _91433 |
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| 245 | 1 | 0 |
_aTotal quality management : _btext with cases / _cJohn S. Oakland. |
| 250 | _a3rd ed. | ||
| 260 |
_aAmsterdam ; _aBoston : _bButterworth-Heinemann, _c2003. |
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| 300 |
_ax, 483 p. : _bill. ; _c24 cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aTotal quality management. _993 |
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| 650 | 0 |
_aTotal quality management _vCase studies. _91434 |
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| 906 |
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