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| 003 | KE-NaKCAU | ||
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| 010 | _a 96143273 | ||
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_a027361472X _c$39.34 |
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| 040 |
_aDLC _cKE-NaKCAU |
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| 050 | 0 | 0 |
_aHF5415.5 _b.W45 1995 |
| 100 | 1 | _aWellington, Patricia. | |
| 245 | 1 | 4 |
_aThe Kaizen strategies for customer care : _bhow to create a powerful customer-care program and make it work / _cPatricia Wellington. |
| 260 |
_aLondon : _bPitman Pub., _c1995. |
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| 300 |
_axiii, 239 p. : _c24 cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer relations. _91719 |
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| 650 | 0 |
_aCustomer services. _9514 |
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| 906 |
_a7 _bcbu _corignew _d2 _encip _f19 _gy-gencatlg |
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_2lcc _cBK |
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_c11936 _d11936 |
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