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	1.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-hill, c2006 Availability: Items available for loan: Town Campus Library (2)Call number: HD9980.5 .Z45 2006, ... KCA Kisumu Campus (2)Call number: HD9980.5 .Z45 2006, ... KCA Kitengela Campus Library (2)Call number: HD9980.5 .Z45 2006, ... Martin Oduor-Otieno Library (4)Call number: HD9980.5 .Z45 2006, ... Place hold Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-hill, c2003 Availability: Items available for loan: Town Campus Library (1)Call number: HD9980.5 .Z45 2003. Martin Oduor-Otieno Library (2)Call number: HD9980.5 .Z45 2003, ... Place hold Add to cart (remove)

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