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	1.	Total quality management / Dale H. Besterfield ... [et al.]. by Besterfield, Dale H Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Pearson Education, 2003 Availability: Items available for reference: Town Campus Library: Not for loan (1)Call number: HD62.15 .T6792 2003. Add to cart (remove)
	2.	The Chartered Management Institute dictionary of business and management. /. by Chartered Management Institute (Great Britain) Material type: Text; Format: print ; Literary form: Not fiction Language: English Summary language: Multiple languages Publication details: London : Bloomsbury, 2003 Availability: Items available for reference: Martin Oduor-Otieno Library: Not for loan (1)Call number: REF HF1001 .D63 2003. Add to cart (remove)

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