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	1.	The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli. by Michelli, Joseph A, 1960- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2008 Availability: Items available for loan: KCA Kitengela Campus Library (2)Call number: HD57.7 .M525 2008, ... Martin Oduor-Otieno Library (2)Call number: HD57.7 .M525 2008, ... Place hold Add to cart (remove)
	2.	Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2011 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .C6635 2011. Place hold Add to cart (remove)

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