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	1.	The essential guide to knowledge management : e-business and CRM applications / Amrit Tiwana. by Tiwana, Amrit, 1974- Series: Essential guide series (Prentice-Hall, inc.) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall PTR, c2001 Other title: Guide to knowledge management : e-business and CRM applications E-business and CRM applications Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HD30.2 .T498 2001. Place hold Add to cart (remove)
	2.	e-Business readiness : a customer-focused framework / James Craig, Dawn Jutla. by Craig, James, 1967- Jutla, Dawn Series: Addison-Wesley information technology series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Addison-Wesley, c2001 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5548.32 .C73 2001. Place hold Add to cart (remove)
	3.	CRM at the speed of light : essential customer strategies for the 21st century / Paul Greenberg. by Greenberg, Paul Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : McGraw-Hill, c2004 Availability: Items available for loan: Town Campus Library (1)Call number: HF5415.5 .G743 2004. Place hold Add to cart (remove)

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