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	1.	The essence of total quality management / John Bank. by Bank, John Series: The essence of management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Prentice Hall, 1992 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HD62.15 .B36 1992. Place hold Add to cart (remove)
	2.	The essence of effective communication / Ron Ludlow, Fergus Panton. by Ludlow, Ron Panton, Fergus Series: The essence of management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Prentice Hall, c1992 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5718 .L83 1992. Place hold Add to cart (remove)

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