Includes index.

About tigers and alley cats : workplace triggers, and how to name yours -- The difficult boss : how to soothe your superior and protect yourself -- Super-competitive peers : how to cope with a potential foe (and forget about sibling rivalry) -- The troubled or troublesome subordinate : how to coach a difficult assistant (and resist the urge to parent) -- New management : how to adapt to a shifting cast of characters -- New technology : how to face up to fears (and bite a necessary bullet) -- The highly politicized office : how to know when currying favor might be more important than proving your merit -- Confused directives : how to handle mixed signals from above -- Mission impossible : how to find middle-ground solutions (or recognize when you're being set up for the kill) -- The immoral, unethical, or illegal request : how to tell if you're right and they're wrong (or a little of both) -- The traumatic event : how to be an inspirational crisis manager (not an overreacting hero or an underreacting minimizer) -- Beyond today : survival strategies for staying sane while taming tigers at work.