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	1.	E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan. by Zemke, Ron Connellan, Thomas K, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, American Management Association, 2001 Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HF5415.525 .Z46 2001, ... Place hold Add to cart (remove)
	2.	Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke. by Connellan, Thomas K, 1942- Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Amacom, c1993 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .C66 1993. Place hold Add to cart (remove)

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