Cases in call center management : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
Material type: TextPublication details: Mumbai : Jaico Pub, c2005.Description: x, 356 p. : ill. ; 28 cmISBN:- 8179924424
- 658.8/12 22
- HE8788 .F45 2006
Reviews from LibraryThing.com:
Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode |
---|---|---|---|---|---|---|---|
Main Long | Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HE8788 .F45 2006 (Browse shelf(Opens below)) | 12566/07 | Available | Z00004521 |
Includes bibliographical references (p. 341-351) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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