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	1.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Irwin/McGraw-Hill, c2000 Availability: Items available for loan: Town Campus Library (2)Call number: HD9980.5 .Z45 2000, ... KCA Kitengela Campus Library (2)Call number: HD9980.5 .Z45 2000, ... Martin Oduor-Otieno Library (3)Call number: HD9980.5 .Z45 2000, ... Place hold Add to cart (remove)
	2.	What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle. by Freemantle, David Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Nicholas Brealey Publishing, 1999 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.525 .F73 1999. Place hold Add to cart (remove)

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