Cases in call center management : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.

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Material type: Text

TextPublication details: Mumbai : Jaico Pub, c2005.Description: x, 356 p. : ill. ; 28 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Vol info	Status	Date due	Barcode
Main Long	Martin Oduor-Otieno Library This item is located on the library first floor	Non-fiction	HE8788 .F45 2006 (Browse shelf(Opens below))	12566/07	Available		Z00004521

Includes bibliographical references (p. 341-351) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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