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Managing customer relationships in service industries /

Rajendra Nargundkar

Managing customer relationships in service industries / Edited by Nargunkar Rajenda & Panda Tapan K. - New Delhi : Excel books, 2005. - x, 266 p. : ill. ; 24 cm.

Includes bibliographical references

ISBN: 8174464123

Subjects--Topical Terms:
Customer management

LC Class. No.: HF5415.5 / .A34 2005

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