Business process change :
Harmon, Paul. 1942-
Business process change : a guide for business managers and BPM and six sigma professionals / Paul Harmon ; foreword by Tom Davenport. - 2nd ed. - Amsterdam : Elsevier/Morgan Kaufmann Publishers, c2007. - xli, 549 p. : ill., map ; 24 cm.
Includes bibliographical references and index.
9780123741523 0123741521
2007020283
Electronic commerce.
Organizational change.
System design.
HF5548.32 / .H367 2007
658.4/06
Business process change : a guide for business managers and BPM and six sigma professionals / Paul Harmon ; foreword by Tom Davenport. - 2nd ed. - Amsterdam : Elsevier/Morgan Kaufmann Publishers, c2007. - xli, 549 p. : ill., map ; 24 cm.
Includes bibliographical references and index.
9780123741523 0123741521
2007020283
Electronic commerce.
Organizational change.
System design.
HF5548.32 / .H367 2007
658.4/06